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No More busy signals for the Houston Area Women’s Center Domestic and Sexual Assault Hotlines

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Houston Area Women’s Center Hotline Gets a Major Makeover

Women’s Center’s 24-Hour Hotline Call Center Receives $100,000 Humana Communities Benefit Grant for a Telecommunications Transformation


The Houston Area Women’s Center unveiled its newly updated 24-Hour Call Center last March 21 at 9 a.m. at its facility located at 1010 Waugh Drive. The new state-of-the-art call center includes an updated phone system, as well as new computers, headsets, updated software and other equipment. One of the most important parts of the upgrades is the fact callers will not have a busy signal when they call in.

In addition to new equipment, the crowning jewel of the upgraded system is the capability of tracking every call that comes in through an electronic information screen. The large electronic screen – which replaces the much less sophisticated white-board that hotline advocates previously utilized to manually track callers – will display the various types of calls on hold. This display allows hotline advocates to distinguish between information-only calls and emergency/distress calls for greater efficiency in helping serve the community.

The upgrades to the system were made possible through a $100,000 charitable grant from the Humana Communities Benefit program in Houston. The Women’s Center is proud to be the seventh Houston nonprofit to receive this prestigious award.

   “The Women’s Center’s emergency hotline number is often the first number people call when domestic and sexual violence has disrupted their lives. The hotline is the door to a host of life-saving, life-changing services offered by the Houston Area Women’s Center. We will forever be grateful to Humana for providing us with the necessary funding to upgrade our call center and open that door even wider,” said Rebecca White, president and CEO, Houston Area Women’s Center.

 Last year, the Women’s Center provided services to 60,000 people and reached another 30,000 through its education and professional training programs. At the core of the agency’s mission is its 24-Hour Hotline – the largest hotline of its kind in Texas. Staff and trained volunteers answered 44,000 calls last year.

“The Humana Communities Benefit charitable grant in Houston is proud to continue its tradition of providing funds to deserving nonprofits striving to improve the well-being of the greater Houston area,” said Pattie Dale Tye, president of commercial operations for Humana in Houston and Dallas/Fort Worth. “Humana is thrilled to play a role in improving the quality of the Houston Area Women’s Center’s hotline services and looks forward to seeing the organization continue to support the health and well-being of the area’s women, children and men for years to come.”

The Humana Communities Benefit program in Houston awards a one-time, $100,000 grant annually to a 501(c)(3) nonprofit organization focused on improving health experiences or building healthy communities. A panel of local judges, comprised of community leaders and business representatives, worked with Humana to select the $100,000 grant winner. The program has awarded nearly $1 million to Houston charities since 2004.

The Houston Area Women’s Center helps individuals affected by domestic and sexual violence in their efforts to move their lives forward. We provide shelter, counseling and advocacy to support them in building lives free from the effects of violence. We seek social change to end domestic and sexual violence through community awareness and education. Our services are confidential and available to everyone.



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